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‎05-02-2019 06:04 AM - edited ‎05-02-2019 06:05 AM

HP Recommended
Product: HP Elitebook 840 G5 16 Gb ram 512 hddt
Operating System: Microsoft Windows 10 (64-bit)

PC HP Elitebook 840 G5. USB cam flickering when attached to HP thunderbolt dock 2. Attached direct to USB port the cam doen't flickr. Dock 2 updated to newest firmware current (sp93495.exe).

4 people had the same question
5 REPLIES 5

‎07-19-2019 11:36 PM

HP Recommended

Same issue here.  The Thunderbolt G2 docks do not handle webcam video well at all.  We have around 20 of them and we’ve had to stop using them and connecting webcams direct to laptops.  Annoying.  

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‎07-22-2019 09:37 AM

HP Recommended

one of the things you can adjust that might help is to disable this setting in the BIOS... it is enabled by default... that has helped some customers

 

Extended Idle Power States
Disable
*Enable

I work for HP. However, all opinions and comments are my own.
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‎07-31-2019 02:33 AM

HP Recommended

I have the same issue with an HP ZBook 17 G5.

 

The mentioned BIOS Option seems to be not available here, are there some other things i could do?

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‎07-31-2019 06:11 AM

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The option i mentioned is under Advanced\Power Management Option, then 'Extended Idle Power States' is a check mark

I work for HP. However, all opinions and comments are my own.
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‎07-31-2019 08:21 AM

HP Recommended

Thank you very much, I finally found it. 

 

I have 2 Cameras which had problems, they are now working as intended.

 

 

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