USB devices sometimes not detected when plugged into Zbook G8 with G2 combo dock

[Hypodrive]

Howdy,

I've recently migrated from a (Win10-based) Elitebook to a (Win11-based) Zbook, but using the same HP G2 combo dock.

I've now noticed that with the Zbook, sometimes USB devices (thumb drive, eReader, ...) that I plug into the dock, are often not detected. Sometimes it takes 3 or 4 attempts, plugging and unplugging, to get the Zbook to see the device.  I've checked BIOS and driver versions, and I think it's all up to date; both laptop and dock.

Not sure if this is significant, but when I had the Elitebook, there was always an Intel Thunderbolt icon in the taskbar.  The dock documentation also mentions this should be running.  With the Zbook there's no such icon.  Not sure if this is a difference between Win10 and Win11 implementations?

Any suggestions very welcome.  Many thanks.

[ub6424]

hello,

follow hp support instructions ( suitable for Windows 10 and 11 )

https://support.hp.com/lt-en/document/ish_3017455-2859555-16

best regards