• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteBook x360 1030 G7 Notebook PC IDS Base Model
Microsoft Windows 11

Hi,

I faced a problems the notebook failed display and receive charging from monitor. when plug in the USB C cable will not get any respond. Before claimed a motherboard is possible to use. then after 1 month the problems come back. The charging adapter possible to charge the notebook. But when connect to monitor will not get any respond and function. Tried something also no respond and function such as USB C to RJ45 HP , USB C to Headset Polycom, USB C to Dell WD15 Docking station

Tried monitor brand and model is Dell U2421HE, Dell P2419HC.

Tried others port is working.

Tried all the items connect to another unit "HP Elitebook x360 840 G8" is working.

Need help...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.