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HP Recommended
HP EliteBook 1030 x360 G2
Microsoft Windows 10 (64-bit)

Hi team,

 

I can't figure out why the driver cannot be loaded:driver.png

 

Things I've tried:

 

- Uninstalled the driver, went to the HP Support page of HP ElitebBook 1030 x360 G2 and installed the Chipset + USB Drivers. Tried older versions as well. (drivers were re-installed without anything connected to the PC)
- Updated Bios
- Power Reset of the laptop

 

At the time of the error, no software or update was installed.

 

Hardware ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_827D103C&REV_21\3&11583659&0&A0

Model: HP ElitebBook 1030 x360 G2

OS: Windows 10 - 1909

2 REPLIES 2
HP Recommended

I have had the exact same issue on two HP ProDesk 600 G4 Desktop Mini PC's

 

It has effectively turned these machines into bricks for my users. The only reason I was able to get a code is because I can remote into them to troubleshoot.

 

Prior to this issue I ran Windows Update and HP Support Assist Update on these machines and updated everything. The machines worked fine for about three or so days and then this happened.

 

This needs attention before my company is shut down due to every computer ceasing to function!

 

Thanks!

HP Recommended

I have reinstalled windows on one of the two affected machines with success. Next I am going to copy drivers from a working machine of the same model and Windows Update version and try to copy those onto the broken machine with my remote software. I will let you know if that solves my issue.

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