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04-24-2020 04:20 PM
I purchased my HP Envy from Amazon on January 9, 2020. The product description specifically stated that this computer came with a 1 year parts and 1 year labor warranty. Upon checking my warranty status I was told that my warranty began on July 05, 2018 and ended on August 08, 2019, roughly 5 months before my date of purchase. I have followed instructions to dispute the warranty, however I am not being displayed the option in which I can do so.
04-29-2020 02:36 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Click here: https://support.hp.com/us-en/product/hp-elitebook-revolve-810-g1-tablet/5298038/document/c05084516 to know more about How to Submit a Dispute to Validate Your Warranty
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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