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‎07-24-2022 11:57 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

One of our Elitebooks experienced a failed BIOS update and was stuck in BIOS update loop.  At this point it no longer even powers on.  There are no sounds or lights at all.  I have been trying for the past week to reach HP Support Chat, but the chat never loads.  I've never had a problem reaching them in the past, as recently as a month or so ago.  Aside from calling them, are there any other options to reach HP to request an RMA of the device?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2022 09:40 AM

HP Recommended

My issue had been with reaching that site in question, as such your reply was not helpful.  In either case the issue has been resolved as it was apparently browser extension related.

View solution in original post

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3 REPLIES 3

‎08-01-2022 09:14 AM - edited ‎08-01-2022 09:48 AM

HP Recommended

 @CogTech already solved the problem

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‎08-01-2022 09:40 AM

HP Recommended

My issue had been with reaching that site in question, as such your reply was not helpful.  In either case the issue has been resolved as it was apparently browser extension related.

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‎08-01-2022 10:06 AM

HP Recommended

Good luck

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