• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎07-02-2025 10:34 PM - edited ‎07-02-2025 11:15 PM

HP Recommended
Product: HP EliteBook 635 Aero 13.3 inch G11 Notebook PC (9C9Y3AV)

Hi,

Just trying to setup new Hp Laptop. The Microsoft work account I created (and will be the main user account) does not have administrator priveldges at all. I wanted to uninstall McAfee app but it prompts me for admin email account and password. I have tried the account i setup but it obviously doesn't work.
What is the login/password for the admin account it is asking for? I assume there is a hidden one somewhere.

How do I create an admin account and/or convert my work account to give it admin privledges?

Is it possible with a work account or does it need to be a personal account? How many accounts do i need to use this laptop effectively?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.