Unable to open external USB Drive

[DParmar]

I am using HP Vitus where i want to edit some of video for vlogging but i am unable to open/find the External connected USB har Drive

[Garp_senchau]

@DParmar, Welcome to HP Support Community,

Thank you for posting your query.

That sounds annoying, especially when you're all set to edit your vlogs and the external drive just won’t show up. 😤 No worries—I’ll help you get it detected. Try these steps one by one:

First, check the physical connections. Ensure the USB cable is securely plugged into both your HP Victus and the external hard drive. Try connecting it to a different USB port or use another cable if you have one (e.g., 2.0 or 3.0 usb port). If possible, test the drive on another computer to see if it’s working there.

If that doesn’t help, update or reinstall your USB drivers. Open Device Manager by pressing Win + X, then expand Universal Serial Bus Controllers. Find a USB mass storage device, right-click it, and select Update driver. If updating doesn’t work, try uninstalling the device, then restart your laptop.

You can also try running the Hardware Troubleshooter. Open Settings, go to Update & Security, then Troubleshoot. Click Additional troubleshooters, select Hardware and Devices, and run the troubleshooter.

I suggest you to refer this guide to troubleshoot USB issues: How to Fix USB Device Not Recognized < Blog - HP.com Thailand

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,