Unable to register Carepack

[Gragget]

I purchased a UN090PE yesterday. After receiving the orderconfirmation an invoice containing the serialnumber i tried registering the carepack.

I went to [edit] and entered the certificate ID. I was only able to receive the error message  Authorization failed. Please try again. 

I would appreciate assistance.

Thank you

[Rachel571]

Hi @WRILAND30,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the new printer registration. May I know if are you referring to the HP product? If yes, Please follow the steps below.

Registration and Profiling

Each customer has an opportunity to customize his or her HP experience on the Registration and Profiling area. They can register their products, update their customized information, and/or view a listing of their registered products. The following show the available choices on the Web site.

Click Here: https://register.hp.com/

I Am a New Visitor

• I want to create a profile (Profile Registration)
• Creating a User ID
• Select a user ID that will be easy to remember. HP recommends using an e-mail address.
• Creating a Password
• The chosen password must be between 5 and 12 characters, and be any combination of keyboard characters.

I Am a Returning Visitor

• I want to register products
• I want to view my products
• I want to update my profile
• After the correct username and password are entered, it is possible to enter the product's serial number(s) and then see it, or them in the list that appears. The current profile can also be updated.

If you are trying to register a care pack. Please follow this link: https://www.hp.com/us-en/services/consumer/carepack-registration.html

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Gragget]

Thank you for your reply, i tried registering the care pack under the link you provided, alas it does not work.

 I filled in all the required information, attached the proof of purchase and press "submit", but nothing happens.

Best regards

Arne

[Gaya1239]

Hi @Gragget ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!