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‎01-20-2024 12:32 PM

HP Recommended
Product: HP EliteBook 745 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Recover error - unable to determine the correct OS

 

What next?

Category:
1 REPLY 1

‎01-23-2024 12:40 PM

HP Recommended

Hello.

 

Update BIOS first. The BIOS version history has Sure Recover related fixes. Are you using a custom URL for Sure Recover?

 

If you still cannot continue with the recovery I recommend downloading and running the latest version of HP Cloud Recovery Client on another Windows computer. With it you can create a USB key, which can be used to restore the OS (with HP drivers and software included) in your laptop.

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