cancel
Showing results for 
Search instead for 
Did you mean: 
PatBobo
New member
1 0 0 0
Message 1 of 7
1,169
Flag Post

Universal Dock G2 does not charge Macbook Pro

HP Recommended
USB a/c Universal Dock G2
macOS 10.15 Catalina

I have bought a Universal Dock G2 to connect to my MacBook Pro 13-inch 2020 (OS Catalina)

The dock is recognised by the MacBook as I can display on an external monitor with HDMI and use USB-a ports. However the dock does not charge the MacBook. The message are "Battery is not charging" & "Power Source : Power Adapter".

I have upgraded the firmware to release 1.1.9.0 with Windows 10 PC.

How can I resolve that issue ?

6 REPLIES 6
GDDD
New member
3 3 0 0
Message 2 of 7
Flag Post
HP Recommended

I have exactly the same issue. Did you solve it? HP support told me there's nothing wrong with the dock and to check the issue with Apple support 😞

Was this reply helpful? Yes No
beballin16
Level 1
2 2 0 3
Message 3 of 7
Flag Post
HP Recommended

I spoke with HP support and got the same result.

 

If the dock is on firmware versions 1.1.7.0, 1.1.8.0, or 1.1.9.0, you may be able to get it to charge by using your regular macbook charger to "jump-start the charging", if you will. Plug the charger in while the dock is plugged in until it shows that it is being charged, then unplug the power adapter and the dock will continue charging. It's not the greatest fix.

 

Downgrading the dock to firmware version 1.1.2.0 will allow the dock to charge normally. However, my experience with downgrading was that the 1.1.2.0 installer would not see the dock (no matter what ver .7, .8, .9). I found a way to downgrade and would be happy to share if needed

Was this reply helpful? Yes No
GDDD
New member
3 3 0 0
Message 4 of 7
Flag Post
HP Recommended

Thanks! Please do share the trick to downgrade it. My experience is the same - installer for ver. 1.1.2.0 doesn't recognise the dock. I appreciate your help!

Was this reply helpful? Yes No
MagnusLW
New member
1 1 0 0
Message 5 of 7
Flag Post
HP Recommended

I also have this exact issue, with the Macbook 16" 2019. Upgraded to 1.1.9.0 in Win 10, and yet no charing even though the Mac seems to recognize a charger being connected.
 
Also interested in the downgrade trick, and also if any other issues has occured due to the downgrade?

Was this reply helpful? Yes No
beballin16
Level 1
2 2 0 3
Message 6 of 7
Flag Post
HP Recommended

Step 1) Download the  installer for both 1.1.7.0 and 1.1.2.0 and unzip them

 

Step 2) Copy the "Firmware" folder from the 1.1.2.0 directory to the 1.1.7.0 directory - overwriting the Firmware folder in the 1.1.7.0 directory with the contents from 1.1.2.0

 

Step 3) Launch HPFirmwareInstaller.exe from the 1.1.7.0 directory and follow the regular steps to downgrade the dock firmware

 

I've tried this multiple times and has been successful. A couple months of being on the 1.1.2.0 firmware through various Catalina updates with no issues. Still charging just fine

Was this reply helpful? Yes No
GDDD
New member
3 3 0 0
Message 7 of 7
Flag Post
HP Recommended

Awesome! Thank you so much! I followed your steps and it works perfectly for me on Catalina 10.15 🙂

 

 

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation