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Locked

‎10-18-2021 10:43 AM - last edited on ‎10-18-2021 02:27 PM by Moderator

HP Recommended
Product: HP Elitebook Folio 9470m
Operating System: Microsoft Windows 10 (64-bit)

I have this laptop for almost 9 years now and it was given by a Bank (company) and since then I am using it. The problem is now the BIOS switched from Legacy to UEFI but the OS is not booting. I need to turn the Legacy support on from BIOS but I don't know the password, it is first time I need the password because the OS is not booting, it says "bootdevice not found" - and the thing is it tries to boot from network. I need to switch it to USB and in order to do this I need BIOS password again. I have no access to this computer!

 

I guess I need smc file, as far as I understand. I tried to unplug the CMOS battery but it did not work. I hope you are able to help me I don't want to throw this computer away. It's serial number is [Personal Information Removed].

Category:
1 person had the same question
1 REPLY 1

‎10-18-2021 02:28 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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