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HP Recommended

Hi All,

 

My System Model: HP EliteBook 840 14 inch G9 Notebook PC with HP 27es monitor (HDMI-to-Display Port cable) is constantly flickering on & off.

 

I have a strange issue where the HP USB-C Dock G5 I am using now is showing as HP USB-C/A Universal Dock G2 on my Windows 11 22H2 ?

 

Therefore, I can only install sp139700.exe

TITLE: HP USB-C/A Universal Dock G2 - Firmware
VERSION: 1.1.14.0

 

instead of the sp139699.exe

TITLE: HP USB-C Dock G5 - Firmware
VERSION: 1.0.15.0

 

How to fix the issue please ?

 

Appendix: HP Dock Solutions

 

Here are the details of the Display components from Windows 11:

 

Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_4628&SUBSYS_8ABB103C&REV_0C\3&11583659&1&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igd12umd64.dll
Driver Version 31.0.101.3790
INF File oem11.inf (iADLPD_w10_DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1200 x 60 hertz
Bits/Pixel 32
Memory Address 0x3C000000-0x3CFFFFFF
Memory Address 0x0000-0xFFFFFFF
I/O Port 0x00003000-0x0000303F
IRQ Channel IRQ 4294967246
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_97C26DE2338C52FB\IGDKMDN64.SYS (31.0.101.3790, 60.28 MB (63,204,912 bytes), 8/11/2022 1:11 AM)

Name DisplayLink USB Device
PNP Device ID USB\VID_17E9&PID_601E&MI_00\7&30CEDB34&0&0000
Adapter Type Not Available, DisplayLink compatible
Adapter Description DisplayLink USB Device
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 10.3.6400.0
INF File oem53.inf (dlidusb3_Install.NT section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.22621.608, 344.00 KB (352,256 bytes), 17/10/2022 8:58 PM)

Name DisplayLink USB Device
PNP Device ID USB\VID_17E9&PID_601E&MI_01\7&30CEDB34&0&0001
Adapter Type Not Available, DisplayLink compatible
Adapter Description DisplayLink USB Device
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 10.3.6400.0
INF File oem53.inf (dlidusb3_Install.NT section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1200 x 60 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.22621.608, 344.00 KB (352,256 bytes), 17/10/2022 8:58 PM)

Thank you for choosing and using HP product and services.
2 REPLIES 2
HP Recommended

@Server_Admin 

 

I'm using HP USB-C G5 dock with my HP 840 G5 machine and Windows 11 22H2 now. I don't know why its driver is to old.

 

             usb-g5.png

 

How did you install it on the very first time  ?

 

Regards.

 

       

 

 

 

Regards,

BH
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HP Recommended

Hi @Banhien,

 

I am installing it using the Windows update, and then manually going to the HP EliteBook 840 14 inch G9 Notebook PC Software and Driver Downloads | HP® Customer Support page.

 

This is the docking station is showing under Device Management:

Docking

Server_Admin_1-1667880563469.png

Display:

Server_Admin_2-1667880590424.png

 

Somehow the issue with flickering displays is still occurring.

Thank you for choosing and using HP product and services.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.