Using HP USB-C Dock G5 but Windows 11 is showing as HP USB-C/A Universal Dock G2 ?

[Server_Admin]

Hi All,

My System Model: HP EliteBook 840 14 inch G9 Notebook PC with HP 27es monitor (HDMI-to-Display Port cable) is constantly flickering on & off.

I have a strange issue where the HP USB-C Dock G5 I am using now is showing as HP USB-C/A Universal Dock G2 on my Windows 11 22H2 ?

Therefore, I can only install sp139700.exe

TITLE: HP USB-C/A Universal Dock G2 - Firmware
VERSION: 1.1.14.0

instead of the sp139699.exe

TITLE: HP USB-C Dock G5 - Firmware
VERSION: 1.0.15.0

How to fix the issue please ?

Appendix: HP Dock Solutions

Here are the details of the Display components from Windows 11:

Name Intel(R) UHD Graphics
PNP Device ID PCI\VEN_8086&DEV_4628&SUBSYS_8ABB103C&REV_0C\3&11583659&1&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_97c26de2338c52fb\igd12umd64.dll
Driver Version 31.0.101.3790
INF File oem11.inf (iADLPD_w10_DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1200 x 60 hertz
Bits/Pixel 32
Memory Address 0x3C000000-0x3CFFFFFF
Memory Address 0x0000-0xFFFFFFF
I/O Port 0x00003000-0x0000303F
IRQ Channel IRQ 4294967246
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_97C26DE2338C52FB\IGDKMDN64.SYS (31.0.101.3790, 60.28 MB (63,204,912 bytes), 8/11/2022 1:11 AM)

Name DisplayLink USB Device
PNP Device ID USB\VID_17E9&PID_601E&MI_00\7&30CEDB34&0&0000
Adapter Type Not Available, DisplayLink compatible
Adapter Description DisplayLink USB Device
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 10.3.6400.0
INF File oem53.inf (dlidusb3_Install.NT section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.22621.608, 344.00 KB (352,256 bytes), 17/10/2022 8:58 PM)

Name DisplayLink USB Device
PNP Device ID USB\VID_17E9&PID_601E&MI_01\7&30CEDB34&0&0001
Adapter Type Not Available, DisplayLink compatible
Adapter Description DisplayLink USB Device
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 10.3.6400.0
INF File oem53.inf (dlidusb3_Install.NT section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1200 x 60 hertz
Bits/Pixel 32
Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.22621.608, 344.00 KB (352,256 bytes), 17/10/2022 8:58 PM)

[banhien]

@Server_Admin 

I'm using HP USB-C G5 dock with my HP 840 G5 machine and Windows 11 22H2 now. I don't know why its driver is to old.

            

How did you install it on the very first time  ?

Regards.

Regards,

[Server_Admin]

Hi @Banhien,

I am installing it using the Windows update, and then manually going to the HP EliteBook 840 14 inch G9 Notebook PC Software and Driver Downloads | HP® Customer Support page.

This is the docking station is showing under Device Management:

Docking

Display:

Somehow the issue with flickering displays is still occurring.