• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-03-2023 05:21 PM

HP Recommended
Product: HP Elitebook 840 G6

I have a HP Elitebook 840 G6. When I am at my office desk, I have this connected through an HP docking station via USB-C, which then connects to 2 high resolution monitors via display ports. Originally both monitors were not allowing me to use 2560x1080 resolution at the same time, this was fixed once I enabled the bios "Enable High Resolution Mode when connected to a USB-C DP alt mode dock." Everything has been great since then.

I travel frequently and want to be able to connect my laptop to a small portable monitor when I am away from my desk. I purchased the ASUS ZenScreen MB16ACV but it will not work via USB-C connection with my laptop. However, if I un-enable the bios setting, it works perfectly.

Is there a workaround, or another portable monitor I can purchase, that will work via USB-C if the bios setting for high resolution is enabled?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.