cancel
Showing results for 
Search instead for 
Did you mean: 
ProGg1
Level 1
3 1 0 0
Message 1 of 3
186
Flag Post

Various power problems and unable to use windows restore image

HP Recommended
HP ProBook 640 G1 GE46UC
Microsoft Windows 7 (64-bit)
Hello Everyone... since this is my first post/ first Hp Notebook , I thought I would ask a couple of things. so please bear with me 🙂 1: The notebook powers off on battery anywhere from 80% down to 10%. also reboots and powers off constantly on battery, also the Bios date and time reset to 1999,when all power is removed. . windows also said the computer date and time is wrong when its on the power cord with battery in but shows correctly . T he Hp Diagnostic software said everything "OK" on the battery check running 4 times. Complete system diagnostic is "ok". all drivers and software updated (July 31/2019) . 2: The Windows 7 64 bit Professional restore image I made f rom windows backup/restore feature will not go back in to the 250 gb ssd when I tested it nor on the 1terybye mechanical drive . The notebook is out of warranty and I have had it fro 30 day's. Help.. any thoughts ... thank you a head of time. Bruce
2 REPLIES 2
soccer_dan
Level 8
Level 8
1,195 1,195 74 153
Message 2 of 3
Flag Post
HP Recommended

it seems as if the overall problem is with the date/time kept by the BIOS... that affects Windows as well... I would replace the  real time clock battery... not a trivial thing, but doable

 

https://support.hp.com/us-en/document/c05324185

I work for HP. However, all opinions and comments are my own.
ProGg1
Author
Level 1
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the power help. rtc has been replaced.the links for the  howto kinda helped. went and downloaded the service manual just in case.  May even order a new main battery . Waiting to see if anything else rears it's ugly head.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation