Victus 15 not turning on, power led is solid white

[Alchemist134]

My laptop was working perfectly fine until yesterday. But this morning, when I tried to turn it on, the screen remained completely black. The power button LED lights up and stays on like normal, but there is no display at all — just a black screen.

I’ve tried holding Win + V + Power button to perform a CMOS reset, but I’m not sure if I’m doing it correctly, or if it’s just not working. I don't see any noticeable response from the laptop when I try it.

Power button LED: Lit and stays constantly on.

Caps Lock LED: No light at all (not blinking or turning on).

Fan sound: Completely silent — I can't hear any fan or internal hardware activity.

Display: Entirely black, no flicker, no backlight, nothing.

Can someone please help!!!

[zoey7886]

@Alchemist134, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Victus 15 Black Screen Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The situation where your HP Victus 15 laptop's power LED lights up but the screen remains black can be caused by several factors. Here is a set of troubleshooting steps to help diagnose and resolve the issue:

Quick Check

Perform a Hard Reset:

• Disconnect all external devices such as USB, mouse, etc.
• Unplug the AC adapter and remove the battery (if removable).
• Press and hold the power button for about 15 seconds to eliminate any remaining power.
• Reconnect the AC adapter without inserting the battery and try turning on the laptop.

External Monitor:

• Connect an external monitor to your laptop using an HDMI or VGA cable.
• If the external monitor displays any output, this might indicate an issue with the laptop’s display panel or internal connections.

Check Connections:

• Ensure all cables and connections are secure, especially the ones to the display panel.

RAM and Storage Check:

• If comfortable doing so, reseat the RAM and check the connections to the hard drive or SSD. Incorrect seating can sometimes cause boot issues.

Safe Mode Boot:

• Attempt to start the laptop in Safe Mode by pressing F8 repeatedly after turning it on (if applicable for your model). Safe Mode can help identify software-related problems.

CMOS Reset:

• Your attempt with Win + V followed by the Power button does attempt to reset CMOS.
• Another way to reset CMOS is removing the battery (if replaceable), disconnecting power, then holding the power button for 15 seconds. Wait a few minutes before reconnecting power.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,