Warranty Dispute Form page is not accessible

[ligia_inhan-4]

I have searched all ways to fix this problem. I bought my notebook as described above: 

Order Placed:
February 4, 2023
Amazon.com order number:
Shipped on February 6, 2023
Items Ordered
Price 1 of:
HP Envy 13.3" Intel Evo Platform Laptop - 11th Gen Intel Core i5-1135G716GB DDR4-2933 RAM - 512GB PCIe M.2 SSD Windows 11 13-ba1093cl
Sold by: MaxProductSales (SN Recorded) (seller profile)
Condition: New

But the status of warranty is: January 25, 2022 / Data de término: February 28, 2023

In the answers about this problem inform that I can submit the dispute warranty, but I couldn't find this form either the page. It's not help to put the video where is, because the page is not exist.

Please, someone can help me?

[sandytechy20]

@ligia_inhan-4

Welcome to the HP support community.

I understand that you want to update the warranty, I am glad to assist you.

You might have to raise a warranty dispute to update the warranty.

Here is the link:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[IT_WinSec]

Hello,

You can also contact the local HP Support department and discuss the matter with them. They should be able to update this information in HP systems. Be prepared to provide proof of purchase documents (invoice, receipts, payment/order data, etc)

>> https://www.hp.com/br-pt/contact-hp/phone-assist.html

Extra info:

Do not worry about what you see online as warranty condition and warranty start/end date. The invoice/receipt/warranty document you have is the actual document and acts as a proof of purchase. This is what counts should you need in-warranty support from HP or local HP service partners.

The warranty date in the system you see online starts from when HP ships the device out of factory or sells the product to a major distributor. Since you didn't order directly from HP factory but from a local store/distributor, you see a difference because HP cannot know exactly when you purchase it. For example: here in your case HP might have manufactured the product in January 2022 and sold it to Amazon or Amazon seller. The seller kept the product in a storage for a year unused and sold it (re-sold it) to you in Feb 2023.

Hope this helps

[ligia_inhan-4]

Thank you, but when I contacted with the support in Brazil they said my product was bought in US and they cannot supply any service to me.  Also, they didn't want to provide any information about the warranty problem.

So, while my notebook is working properly it's not really a problem, but if I'll need in future? How can I get the warranty support ?