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‎05-13-2018 04:16 AM

HP Recommended
Product: HP ENVY x360 Convertible 15m-bp1xx
Operating System: Microsoft Windows 10 (64-bit)

I purchased my laptop in UAE and now not able to resolve warranty issue from india. HP support team in india directs me to HP UAE, where as HP-UAE numbers provided to me are not reachable from india. Please guide me on how to resolve warranty issue from india for a laptop purchased from UAE.

4 people had the same question
6 REPLIES 6

‎05-13-2018 04:14 AM

HP Recommended

I purchased my laptop in UAE and now not able to resolve warranty issue from india. HP support team in india directs me to HP UAE, where as HP-UAE numbers provided to me are not reachable from india. Please guide me on how to resolve warranty issue from india for a laptop purchased from UAE.

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‎05-13-2018 05:52 AM

HP Recommended

Hello,

 

The warranty start date probably appears as the manufacturing date rather than the actual purchase date. Normally, it gets updated once you register it in HP Support Assistant.

 

Based on the proof of purchase, an HP representative can update your warranty status regardless of where you're calling from so I'm not sure why India support is refusing to help you.

Alternatively, you could contact HP chat support to see if they have the tools for updating warranty statuses.

 

Regardless, it doesn't matter what the warranty status is in HPSA as long as you have the proof of purchase to prove otherwise.

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‎05-13-2018 07:24 AM

HP Recommended
Thanks for the info..Very pleased with the reply..However I was not able to find a proper link for HP chat support.. Could you please provide one.
Thanks
Rohan
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‎05-13-2018 01:00 PM

HP Recommended

Hello again,

 

You could try the links on this website:

 

http://www8.hp.com/us/en/contact-hp/contact.html

 

It makes you go through troubleshooting steps before it allows you to contact HP support.

 

Why are you not able to contact HP support for the country you purchased it from, anyway? Is the number blocked or something?

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‎05-13-2018 01:21 PM - last edited on ‎05-13-2018 05:47 PM by Retired

HP Recommended

Thanks will try out the link.. meanwhile I purchased the laptop from UAE and so HP India support team provided me below UAE numbers.

[edit]

However none of above hp support numbers are reachable from India.

Thanks
Rohan

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‎05-13-2018 03:09 PM

HP Recommended

Make sure to attemt to call during normal work hours, not sure what timezone UAE is in.

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