Warranty start date related to first use of the Laptop

[Apodemus]

Hi all,

as my laptop serial nr. is XXX0530XXX. It means its manufacturer day is in the 53th week, 28-31 December 2020?
Its Warranty starts in 11.01.2021, this means that this laptop has been used from 11.01.2021?

I bought it on 16th March 2021. I wonder from 11.01.2021 to 16.03.2021, these 2 months it has been used?
As I bought it in 16 March 2021, why the warranty does not starts this date?
Getting confused!!!
Thank you very much.

[KrazyToad]

@Apodemus

May I know where you purchased it from? If you purchased it from a store then it could be the date the Notebook was sold or shipped to the Store

But if you purchased it on 16th March then you are entitled for the 1 Year warranty starting from date you purchased it

Link: https://support.hp.com/in-en/document/c05084516

[Apodemus]

I purchased it in a store in Albania. He told, he ordered it somewhere in Europe. I do not have the receipt, I have only the package with sender address. Am not sure its new and not used? I strongly doubt this!

How can I reveal its been used or not? 

I wonder why the warranty start 11 January 2021?!

This means that the European shop bought it from main HP, but as it is supposed to be unopened up to 16th March, why the warranty starts 11.1.21?

I am going to get it back!

So, I bought something for new, when its not.

[Apodemus]

Address of the sender to the European country shop. 

 

[Apodemus]

These are the 4 types of warranty my laptop has:

1. Additional coverage

Warranty type

Bundled Warranty

Service type

HP Bundled Hardware Offsite Support

Status 

Active: Covered under extended warranty, 23 months remaining.

Start Date

January 11, 2021

End Date

February 09, 2023

Service Level

Standard Access to ITRC (HW)
Country Coverage
Std Office Hrs Std Office Days
Std Turn-Around
Pickup by HP
Standard Material Handling
No Special Coverage
HP ships to customer site

Deliverables

Hardware Problem Diagnosis
Offsite Support & Materials.

2. Additional coverage - Carepack

Warranty type

Carepack

Service type

HWM Offsite

Status 

Active: Covered under extended warranty, 22 months remaining.

Start Date

January 13, 2021

End Date

January 12, 2023

Service Level

Std Office Hrs Std Office Days
Standard HW
Country Coverage
Standard Material Handling
No Special Coverage
Delivery by HP
Customer Delivers
Standard Turn-Around-Time

Deliverables

Check for N-CSR Batt warranty
Hardware Problem Diagnosis
Offsite Support & Materials.

3. HP manufacturer/base warranty

Warranty type

Manufacturer Warranty

Service type

Wty: HP HW Maintenance Offsite Support

Status 

Active: Covered under Manufacturer warranty, 11 months remaining.

Start Date

January 11, 2021

End Date

February 09, 2022

Service Level

Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
Customer delivers to RepairCtr
Std Turn-Around
No Usage Limitation
Customer Pickup at RepairCtr

Deliverables

Hardware Problem Diagnosis
Offsite Support & Materials.

4. Service type

Wty: HP Support for Initial Setup

Status 

Active: Covered under Manufacturer warranty, 2 months remaining.

Start Date

January 11, 2021

End Date

May 10, 2021

Service Level

NextAvail TechResource Remote
Std Office Hrs Std Office Days
2 Hr Remote Response
Unlimited Named Callers

Deliverables

Initial Setup Assistance

[Apodemus]

Why the number 1 and 2 the it is EXTENDED Warranty for 23 or 22 months remaining, and at 3 is manufacturer warranty 11 months remaining? And nr 4 is manufacturer warranty 2 months remaining?

[KrazyToad]

If you purchased those Notebook in a store, then the warranty which is showing up it the date HP shipped out those Notebooks to the store. Not all the Notebooks were purchased at the same time by the store

Please go through this Link: https://support.hp.com/in-en/document/c05084516 to raise a warranty dispute and get all the warranty updated

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Apodemus]

I could not make the dispute, as I do not have the receipt from HP, just a simple one from the store here in Albania. I think they will not accept it.

The EXTENDED warranty made me think that maybe someone bought it before me and used it for 2 months and added the extended warranty and then might had been sold it to the shop I bought here.

[KrazyToad · Accepted solution]

You do not need any HP Receipt. You only need the Receipt from the store you bought it from. The Receipt needs to have the date of purchase and product purchased