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Pokemon20
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What if my laptop broke down after the warranty?

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Hp pavilion 14
Microsoft Windows 10 (64-bit)

Hi everyone,I have problem and I hope for your help.

I bought a laptop 2 and a half years ago, it broke down 8 months ago, it was taken away under warranty and repaired. Moreover, after I was sent back, I noticed an error that occurred when I touched the lid at the back, I did not attach importance to it and dumped it on the retreating contact. But just a week ago it turned off completely,the same thing what been to. I took it to the independent center of my city, they said "it's a processor," but when it broke under warranty, I was concluded that "the motherboard was replaced," it means that only except sad m2,ram and cooling. Is there a way to prove that the processor was already an error? Thank you

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Echo_Lake
HP Support Agent
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@Pokemon20

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
25,586 25,522 1,194 1,238
Message 2 of 2
Flag Post
HP Recommended

@Pokemon20

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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