• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.

‎08-23-2025 02:29 PM

HP Recommended

2 years ago this HP ProBook 650 G5 Notebook suffered a hard drive failure while under warranty.  I shipped it off to HP and it later came back, wiped, with a new hard drive installed.  It also came back with a user account called "HP" that was set as the admin account.  I can and did add my own user account but it is not an admin account and I think I need the password that HP would have set with admin user "HP", to upgrade my own user to be an admin account.  I tried all the usual suspects to no avail.  Does anyone know?  They may have told me when they returned the machine to me but I have no record of it and I need it.  I'm hoping they use a generic password that can be shared with me.

 

JAJ

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.