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‎03-03-2021 06:21 AM

HP Recommended
Product: HP Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi! I have LG 27UL850-W monitor. When I connect it with type-c (thunderbolt) cable both laptop and LG monitor starts to connect and disconnect, like flashes. With HDMI connection, it works fine. What is the problem?

 

I found that when I have already connecting LG monitor with the laptop via HDMI and then connect type-c and disconnect HDMI, it works fine then. But if it goes to sleep mode and wake-up, the problem appears again.

2 REPLIES 2

‎03-03-2021 01:15 PM

HP Recommended

you may be seeing a problem with the usb-c PD (Power Delivery) power coming from the display via the usb-c cable... it may not be 100% compatible, or you may need to adjust the sleep settings in the monitor... Did you try plugging a power supply to the laptop while also connecting to the LG via usb-c? does is still flicker?

 

also, is your system BIOS and drivers up to date? use HP Image Assistant to confirm

I work for HP. However, all opinions and comments are my own.
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‎03-03-2021 01:23 PM

HP Recommended

actually, the issue is most likely that the G5 generation usb-c/tb port supported (in usb-c mode) alt-mode video out at DisplayPort 1.2 speeds, which does not support UHD/4k resolutions... That resolution requires a DP1.4 version, now on newer devices

I work for HP. However, all opinions and comments are my own.
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