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AaNa
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Win D not working on my new HP Pavilio Laptop - Windows 10

HP Recommended
Pavilion x360 convertible 14-dh1xxx
Microsoft Windows 10 (64-bit)

Few of the Win shortcut keys are not working like

Win-D

Win-Left Arrow

Win-Right Arrow

However the other win shortcut keys are working.

Please help!

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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@AaNa Do those keys work individually? Just the windows key? Or just the left or right arrow key? If yes, here's what you need to know:

Windows key + Left arrow or Right arrow > Only works when there's a window open on the screen > Move and resize the current window to the left or right half of the screen.

 

And Windows + D also requires open windows, it doesn't work, if you're already on the desktop screen.

That said, if the keys aren't working individually either, please try the below steps:

 

Check with an alternate user account or an external keyboard to check if all the keys on that work?

 

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds

Replace the battery, restart the notebook,

 

if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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