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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- Windows 10 Digital product key or Activation key

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08-12-2024 10:56 AM
I have HP laptop purchase with Windows 10 installed. Some how I clean SSD and I lost Genuine windows how can I recover that Genuine windows.Digital license or rpdocut key/Activation key
08-12-2024 11:31 AM
Hi @Arun_shr
the windows key or license is saved in the BIOS in digital format, when you reinstall windows it takes the license saved in the BIOS.
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08-12-2024 12:01 PM
You can use the HP cloud recovery client software to reinstall Windows, the drivers and the software that originally came with your notebook.
Here's an info link for how to use the utility:
HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support
Here is the link to the software download:
HP EliteBook 840 14 inch G9 Notebook PC Software and Driver Details
If you prefer to use the Microsoft Media creation tool to reinstall Windows, you will have to install the Intel RST driver so Windows can find the hard drive during the installation process.
I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.
The attached file is good for both W10 & W11.
Copy all of the files in both folders in the attached file to a USB flash drive.
Have the flash drive and your Windows installation media plugged into USB ports.
Boot from the W10/W11 installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
Click Next and Windows should find the drive and install.