Windows 10 install

[Miny_Ypie]

My windows got corrupt, and is now stuck on the automatic repair screen, ran all the hp diagnostic tests in the bios, no issues 

Only problem is the windows

HP cloud recovery tool doesn't recognise the product ID

Doesn't boot into the windows installation menu, when using a USB

Please find the product information below

HP 255 G6 Notebook PC

Product ID: 3GJ50ES#ACQ

S/N : [edited]

Any help would be greatly appreciated 

Thank you

[MysteriousMe]

Welcome to HP Support Community, @Miny_Ypie 

Thank you for posting your query, I will be glad to help you.

Step 1: Ensure Proper USB Formatting and Setup

• Verify that your USB drive is formatted as FAT32.
• Confirm that the HP Cloud Recovery Tool successfully copied the recovery ISO to the USB drive.
• If uncertain, recreate the bootable USB using the HP Cloud Recovery Download Tool.
• Use a USB drive with at least 32 GB capacity.
• Avoid using other software to create the bootable media.

Step 2: Check BIOS Settings

• Power off the computer completely.
• Turn it back on and immediately press Esc to open the Startup Menu.
• Press F10 to enter BIOS Setup.
• In the BIOS menu:
• Ensure the USB drive is set as the first boot device (found under Boot Order or Boot Options).
• Disable Secure Boot, if enabled.
• Enable Legacy Support, if available.
• Save changes and restart the system with the USB drive inserted.

Step 3: Run HP Recovery Manager (if available)

• If your system shipped with HP Recovery Manager, you can access it by pressing F11 repeatedly as soon as the laptop powers on.
• Once in Recovery Manager, choose System Recovery to restore the factory image.
• If F11 doesn’t launch the tool, proceed with the USB recovery method.

Step 4: Verify HP Cloud Recovery Tool Settings

• Make sure you’re entering the correct Product ID.
• This is typically printed on a sticker located on the bottom, back, or inside the battery compartment of your HP laptop.
• It usually appears as Product ID: XXXXXXX#XXXX.
• Enter the ID exactly as shown, including any hyphens or special characters.

Step 5: Redownload or Update the Recovery Tool

• Go to the HP Software & Drivers page
  for your specific model.
• Download the latest version of the HP Cloud Recovery Tool.
• Updates often fix product recognition or boot menu issues.
• Recreate the recovery USB using the updated tool.

Step 6: Check for Physical Hardware Problems

• Even if HP diagnostics report no issues, it’s good to double-check:
• Remove and reinsert the internal storage drive (SSD/HDD) to ensure a secure connection.
• Try using a different USB drive or port if boot still fails.
• Avoid USB hubs during recovery.

I hope this helps.

Take care and have a good day.