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‎11-15-2020 02:21 PM

HP Recommended
Product: HP ZBook Studio G3
Operating System: Microsoft Windows 10 (64-bit)

Windows update KB4586781 causes the laptop to fail to properly restart.  A hard restart is the only way to get the laptop to recover.   All available hardware and other updates installed.   The system will boot up without error after a forced power off and back on.

 

The issue seems similar to the one on this thread, but the fix listed there does not work.  I suspect an issue related to the Toshiba XG3 m.2 NVMe drive.

 

Anyone have a solution?

1 person had the same question
2 REPLIES 2

‎11-15-2020 02:50 PM

HP Recommended

@Zbook_User 

 

I do not have problem with it. Please uninstall it and report to Microsoft. Microsoft may fix it one day.

 

           kb uninstall.png      

Regards.

BH
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‎11-15-2020 02:59 PM

HP Recommended

Thanks for the reply...online with HP support chat, they suggested an event viewer error indicates a bad SSD sector (pasted below).  Does that seem likely to you?

 

Error from event viewer:

"Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress."

 

Also, doesn't Windows force updates after a certain time?  Won't that result in the update being installed regardless?

 

thanks

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