cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Zbook_User
New member
3 1 0 0
Message 1 of 3
296
Flag Post

Windows 10 restart issue related to Windows Update KB4586781

HP Recommended
HP ZBook Studio G3
Microsoft Windows 10 (64-bit)

Windows update KB4586781 causes the laptop to fail to properly restart.  A hard restart is the only way to get the laptop to recover.   All available hardware and other updates installed.   The system will boot up without error after a forced power off and back on.

 

The issue seems similar to the one on this thread, but the fix listed there does not work.  I suspect an issue related to the Toshiba XG3 m.2 NVMe drive.

 

Anyone have a solution?

2 REPLIES 2
banhien
Level 19
Level 19
95,713 64,427 12,403 21,354
Message 2 of 3
Flag Post
HP Recommended

@Zbook_User 

 

I do not have problem with it. Please uninstall it and report to Microsoft. Microsoft may fix it one day.

 

           kb uninstall.png      

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Zbook_User
Author
New member
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the reply...online with HP support chat, they suggested an event viewer error indicates a bad SSD sector (pasted below).  Does that seem likely to you?

 

Error from event viewer:

"Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress."

 

Also, doesn't Windows force updates after a certain time?  Won't that result in the update being installed regardless?

 

thanks

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation