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‎03-15-2025 07:56 PM

HP Recommended
Product: HP EliteBook 840 G5 Base Model Notebook PC

I am having a bear of a time running Windows 11 - 24H2 through a Thunderbolt G2 120# docking station w/audio. Every time I launch either Chrome or Edge browsers, the system blue screens within seconds. I have downloaded the latest service pack for the Ethernet Driver (SP135065) and have the system logs, a minidump and the WER file. I have the data that I would like to provice HP Tech Support with as well as to help me out, but the HP Website is hiding how to contact them. (Which I certainly don't blame them! I used to write device drivers way back in the Windows NT/2000 era.) It appears to be a thread callback with a null pointer issue if I'm reading the stack correctly.

 

BTW - The laptop runs fine as long as I don't connect to the docking station. I have successfully updated the docking station with SP153772 and SP153590.

 

Anyone from Tech Support willing to take a look at what I've got? 

Thanks in advance

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