Windows Hello - Face recognition setup problem

[komitas]

Face recognition setup problem in my brand new HP EliteBook x360, Product Number: 2TL60ES, Serial Number: 5CG744041L.

In event log I can see this error: 

Faulting application name: BioEnrollmentHost.exe, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: BioEnrollmentUI.dll, version: 0.0.0.0, time stamp: 0x57899922
Exception code: 0x80000003
Fault offset: 0x0000000000021e54
Faulting process id: 0x1bb0
Faulting application start time: 0x01d46aabc540e6ee
Faulting application path: C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe
Faulting module path: C:\Windows\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentUI.dll
Report Id: 5b2051b9-9d4b-4983-b644-f302770afcfa
Faulting package full name: Microsoft.BioEnrollment_10.0.14393.0_neutral__cw5n1h2txyewy
Faulting package-relative application ID: App

[soccer_dan]

can youplease provide details on how are you trying to enroll for Face Authentication? is it for Windows Hello where you add a PIN first to your account and then try to setup your face authentication?

also, can you make sure your system is up to date with BIOS and drivers? you can use HP Image Assistant (www.hp.com/go/clientmanagement) to obtain the tool - can run from the unpacked folder - to check on your system and then do all needed updates

[komitas]

Hi Soccer_dan, 

thank you for reply.

You are correct, I have added PIN and fingerprint as well. Now Windows Hello works fine with fingerprint, but when I want to setup face recognition, it askes tether PIN or fingerprint to make sure it's me, than it fail. 

I have red almost all posts in this forum and not only and tried lot's of things without any results.

[komitas]

Hi Soccer_dan, 

thank you for reply.

You are correct, I have added PIN and fingerprint as well. Now Windows Hello works fine with fingerprint, but when I want to setup face recognition, it askes tether PIN or fingerprint to make sure it's me, than it fail. 

I have red almost all posts in this forum and not only and tried lot's of things without any results.

My system is fully UP to DATE(including BIOS) and I did it with HP support assistant. Only one small issue is unknown sms/mms device in device manager(pls. look at the attached pic. below). As I understnad it is related to bluetooth, as HP support assistant fail to install Intel bluetooth driver(Win 10 UWD).