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- Windows Hello Facial recognition HP Dragonfly 13.5 inch G4 ...

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08-27-2024 01:45 AM
HP Dragonfly 13.5 inch G4 Notebook PC (8Y563UA)
I am trying to set up Windows Hello Facial recognition on this computer, also a fingerprint, in both cases it writes the following message,
“This option is currently unavailable”
I have updated all the latest drivers for WIN11 from HP SITE ,
I entered to HP forums to understand the problem?
I understood that there is a requirement for a camera with IR support in order to activate these functions.
Does this specific model have a supporting camera?
When I access the device manager, I don't see this type of camera.
I would appreciate your answer,
thank you
08-27-2024 02:40 AM
@DRAGONFLAY wrote:
I understood that there is a requirement for a camera with IR support in order to activate these functions.
Its specs
https://h20195.www2.hp.com/v2/getpdf.aspx/c08480176.pdf
It does NOT have IR camera
Regards.
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08-31-2024 11:34 PM
from the link you sent - "
"
QuickSpecs HP Dragonfly 13.5 inch G4 Notebook PC
Technical Specifications
Not all configuration components are available in all regions/countries.
c08480176— DA17192 — Worldwide — Version 6 — April 26, 2024 Page 9
AUDIO/MULTIMEDIA
Audio
Audio by Bang & Olufsen
Microphone/Headphone Combo Audio Jack
Camera
5MP MIPI-RAW Infrared with HP Camera Privacy Key
5 MP + IR camera for face authentication with Windows Hello