• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-23-2023 07:53 AM

HP Recommended
Product: EliteBook 8440p
Operating System: Microsoft Windows 10 (64-bit)

Hi i need help with my fingerprint sensor on hp elitebook 8440p. I have installed validity sensor driver but windows hello says i dont have available sensor. I have installed HP Protect Tools but it dont show my sensor to configure. Photos:

Driver:

Makss8_0-1700751050321.png

Makss8_1-1700751080648.png

Windows hello:

Makss8_2-1700751114896.png

HP PROTECT TOOLS:

Makss8_3-1700751175578.pngMakss8_4-1700751206433.png

 

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.