• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-16-2019 10:17 AM - last edited on ‎03-16-2019 10:21 AM by Retired

HP Recommended
Product: CND4091RPF - Serial number , Zbook 15
Operating System: Microsoft Windows 10 (64-bit)

I had bought a second-hand laptop, unfortunately, I am not able to access bios. How can I reset the password? Could you please able to help me?

Serial number is 

[removed per Rules Of Participation]

Product number 

F0U60EA 

Please help me or guide me. I have called the customer service and they want the bill, unfortunately, the previous owner doesn't have the bill. 

Thanks

 

 

1 person had the same question
1 REPLY 1

‎03-18-2019 03:24 AM - edited ‎03-21-2019 12:16 PM

HP Recommended

Hi @VV6

 

Welcome to the HP Support Community. 

 

Contact HP in your region for a hardware service as the motherboard may require a Bios Flash. Any other way of unlocking the BIOS is not authorized by HP. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.