Your case could not be submitted, please submit your case again

[adm_DimitrovAl]

Hi , since two days we tried to submit a HP HW case and we received the error message :

Your case could not be submitted, please submit your case again

and all details are typed in the *Required fields.

The account that we rae using is :  [personal information removed]

[Omar-E]

@adm_DimitrovAl

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[Qlik01]

Hello im running inot the same issue, any timetable to when this will be resolved?

[Gchristin6001]

I am getting this issue as well, and it has been impossible to get ahold of anyone or get a response as to why...I have been trying for over 48 hours.

The "myhpsupporthelp.amsenglish@hp.com" email is not responding either after sending them 3 emails in 48 hours.

[getaway]

Still not working...

[NMLARRY]

I have the same problem

[Omar-E]

@NMLARRY

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[RockG]

Has there been any progress on this issue? It's happening to us as well. 

[pdubbs34]

No progress.  Still getting error and the moderators on these forums just copy and paste a response.  I haven't had movement on a case opened on the 19th now and I can't open a new one.

[getaway]

HP Support is pretty shocking these days, I genuinely dread the pain of having contact with them. I logged a case eventaully by "chat",  incredibly painful.