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[Bill_Williamson]

I am also having the same problem dealing with an HP Laserjet 1320 and newly obtained workstation with Win 10 installed.  Suggestion was to 1. Be sure that "Mopier Mode" was turned on (it was and is) and 2. Open a case with HP support ( did and got the above message back).

Hmmm

[sandytechy20]

@Bill_Williamson

Welcome to the HP Forums. I would be happy to help you with your HP Laserjet 1320 Printer.

However, I will need a few details to provide an accurate solution,

What is the issue with the printer?

Meanwhile:

If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.