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MarcelCy
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Message 1 of 2
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ZBook 15 G5 won't charge via HP docking station while turned on

HP Recommended
ZBook 15 G5
Microsoft Windows 10 (64-bit)

Hey there,

 

my ZBook 15 G5 (ProdID: 5HE62EC#ABD) won't charge via HP docking station when it is turned on.

This problem does not occur on every docking station. As far as I've tested the problem only occurs on my new HP docking station (ProdID: 1MK33AA#ABB).

I know this docking stations maximum power delivery of 90W is not enough for the maximum power need of my notebook which is 150W. Since the maximum power is not needed for 99% of time the limited power of my docking station should be sufficient. At my office at work I use a Lenovo ThinkPad Hybrid USB-C Dock which works fine despite it also has a maximum power delivery of 90W. Using my colleagues Lenovo ThinkPad Dock which only delivers up to 60W also works fine and without any problems.

 

I figured out the problem is due to the fact HP uses "Smart Adapters" which communicate over the power connection.

I managed to turn the notification off telling me the output power is too low which pops up everytime, but I'd like to fix this problem at its roots if there is any way to fix this.

 

As written in the title the problem only occurs when the notebook ist turned on, it charges as it should when turned off or switched into power saving mode.

 

When I connect my HP Envy 17 notebook to the dock it charges fine despite it has a maximum power need of 120W, so there should not be anything wrong with my docking station, I guess.

1 REPLY 1
TryToDoMybest
Level 8
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Message 2 of 2
Flag Post
HP Recommended

Hello

 

the docking station able to provide power , in any case via barrel connector, are the Thunderbolt Dock G2 with 230W power supply.

 

1MK33AA is able to provide power to standard notebooks .

 

bye

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