ZBook 17 G6 Missing Bluetooth

[Dave56385]

My configuation is 

OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model HP ZBook 17 G6
System Type x64-based PC
Processor Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP R92 Ver. 01.28.00, 4/12/2024

Bluetooth is missing from the device manager and I'm at a loss on what to do.  Help?!

[banhien · Accepted solution]

@Dave56385 

Your machine has one of the following adapters

Wireless local area network (WLAN) with dual antennas (M.2 12 × 16 soldered down PCIe/USB; select products only)

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)

Please download and install new driver for Bluetooth (date: 6/25/2024) from the following link

              https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-drivers-for-windows-...

Regards.

[Dave56385]

Banhien,

Thank you very much.  I had already updated the bluetooth driver but for some reason reinstalling it helped this time.  Thanks for your kind assistance and I hope you have a good week.