• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-20-2020 11:15 AM - edited ‎08-20-2020 11:16 AM

HP Recommended
Product: HP ZBook 15 G3
Operating System: Microsoft Windows 7 (64-bit)

Hi

My ZBook G3 won't recognize the Ultrawide properties of a BenQ EX3501R 21:9 monitor. It only shows 16:9 Aspect ratio and corresponding resolutions. The monitor's native 3440x1440 resolution is not visible. I have updated to the latest drivers without success and also tried Intel drivers without success. Running win7-64

Any advice?

Thanks

1 REPLY 1

‎08-20-2020 02:58 PM

HP Recommended

@trngw 

 

How do you connect them ? And What is your ZBook G3 ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.