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03-29-2021 02:53 PM
Hi Anyone experiencing following problem with touchpad.
The trackpad will constantly and randomly stop functioning when doing 2 finger scrolling.
Spoke to HP support - guy wasn't too great - did basic things I've already tried.
Stated likely software/driver issue but all HP/Windows drivers and software is up to date.
A completely frustrating experience - I've come from using a Mac just not used to all this faffing around.
Anyone out there know of a fix for this
04-12-2021 10:04 PM
So I've followed HP support's instruction and did a fresh reinstallation of windows but the touchpad issue still exists and the drivers are still showing from 2006 with device manager showing a generic HID-compliant device rather than synaptic or elan specific touchpad driver. I've also gone onto MS update catalogue there are 2019/2020 precision touchpad drivers there but I don't know which to install. I know windows update and windows, in general, are a bit fragile but why don't HP support agents know what drivers should be installed for the hardware they're supporting - completely bizarre!
Happy with the laptop apart from this issue which makes it unusable - cost over 2k pre-discount so I've no intention of lugging around an external mouse or trackpad.
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