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‎04-02-2022 09:14 AM - last edited on ‎04-02-2022 09:25 AM by Retired

HP Recommended
Product: HP EliteBook 745 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi i have a number of HP EliteBooks 745 G6 notebooks many have same problem. When i increase or decrease the volume the speakers stop working, when i restart  works again, until i change the volume again, and again speakers stop working. All updates windows and devices are up to date through windows update and hp support assistant. when i run the test audio in hp support assistant it passes and i can hear speakers however if i change volume after and test again cant hear so select cant hear, the support assistant works on fixing it then tells me to restart ,and i do but restarting corrects the problem and im back where i started.  

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‎04-03-2022 07:25 AM - edited ‎04-03-2022 07:25 AM

HP Recommended

Hello,

 

Please, contact HP (business) Support and to get the issue addressed.

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