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Krish74
New member
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Message 1 of 2
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battary backup

HP Recommended
HP Pavilion 15-cs2096tx
Microsoft Windows 10 (64-bit)

Hello all,

I have bought 02/12/2019 HP Pavilion 15-CS2096tx @ Rate of Rs.80,0000 (Eighty thousand Rs) through Amazon India,

 

now I am facing 3 issue 

1) there is very big noisy when using this laptop ( I think Fan running like flight engine)

2) battery back up just 1.30 min

3) how to extent my onsite warranty?.

 

please assist me to fix my laptop issue.

 

Regards

Krish74

 

  

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ Krish74Welcome to HP Community!

 

I understand that you are facing issues with battery backup.

 

Do not worry. Let's work together and get this issue addressed.

 

Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Please update the BIOS.

 

 

To extend the warranty, please click the following link

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

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