battery issue

[Tayyab12]

I put my laptop on charging and after 1hr i plugged it off and after that 20 mints till now it again showing on charging even the charger is plugged off my device is hp ellitebook 860 g9 gen 12 core i7

[SmithaP]

@Tayyab12  

Thank you for reaching out! 

It sounds like there might be an issue with your HP EliteBook 860 G9 regarding its power status detection. Here are a few troubleshooting steps you can try to address this issue:

Steps to Troubleshoot

1. Restart Your Laptop:

   • A simple restart often resolves many issues. Ensure your laptop is restarted completely to refresh the system.

2. Check the Power Adapter and Port:

   • Inspect the power adapter and the charging port for any visible damage or debris that might be causing the system to incorrectly detect a connection.

3. Reset the Battery:

   • Turn off your laptop and remove any connected peripherals.
   • Press and hold the power button for about 15 seconds to reset the internal state.
   • Turn the laptop back on and check the power status.

4. Update Battery Drivers:

   • Go to Device Manager.
   • Expand the "Batteries" section.
   • Right-click on "Microsoft AC Adapter" and "Microsoft ACPI-Compliant Control Method Battery" and select "Update driver."

5. BIOS Update:

   • Ensure your BIOS is up to date. You can check for updates through the HP Support Assistant or on the HP website.

6. Battery Diagnostics:

   • Use the HP PC Hardware Diagnostics tool (if available) to perform a battery check.
   • This can provide insights into any potential battery issues.

7. Perform System Diagnostics:

   • Restart the laptop and press the "Esc" key repeatedly while it is booting to access the Startup Menu.
   • Select "F2" to open the HP PC Hardware Diagnostics.
   • Run the necessary tests under "Component Tests" to check the health of the battery and the power adapter.

I hope this helps! If you need any more assistance, please don’t hesitate to reach out.