battery issue

[GRteo7]

so I have a hp 255 g6 and after a update with a program that update driver the battary is not charging and just be at 0% but when I unplug it the laptop goes off so what happen to my pc ???

thanks for your message and merry Christmas and happy new year if you see it before 28/12/25

[M_Salman]

Hi @GRteo7,

It seems like your HP 255 G6 laptop is encountering a problem where the battery remains at 0% and doesn't charge, and the laptop turns off when unplugged. This issue can occur after performing updates, possibly due to driver-related changes affecting the battery management.

Here are some steps to troubleshoot and potentially resolve the issue:

1. Check the Power Adapter and Connections:

   • Ensure that the power adapter is properly connected to the laptop and the wall outlet.
   • Verify that there are no visible damages to the power adapter or the charging port.

2. Perform a Hard Reset:

   • Shut down your laptop and unplug it from the power source.
   • Remove the battery (if it is removable), and press and hold the power button for about 15 seconds.
   • Reinsert the battery (if applicable), reconnect the charger, and power on the laptop.

3. Update Battery Driver:

   • Go to the Device Manager on your laptop.
   • Expand the "Batteries" category.
   • Right-click on "Microsoft ACPI-Compliant Control Method Battery" and select "Uninstall device."
   • Click "Action" on the top menu and select "Scan for hardware changes" to reinstall the driver.

4. Run HP Support Assistant:

   • Open HP Support Assistant and run the battery check tool to identify potential issues.
   • HP Support Assistant can also manage updates and driver installations specific to HP devices.

5. Battery Health Check:

   • If the battery is removable, try using a different battery if available.
   • If the issue persists, it might be beneficial to check the battery's health via BIOS diagnostics.

6. BIOS Update:

   • Check the HP website for any available BIOS updates for your HP 255 G6 model and perform the update if necessary.