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Mohanna_12
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Message 1 of 2
137
Flag Post

battery issues

‎11-20-2020 06:08 AM

HP Recommended
Product: HP zbook sudio G3
Operating System: Microsoft Windows 10 (64-bit)
My laptop does not charges until 100%, it only charges until 79%. I already run the troubleshooter but it still doe not work. Please tell how to fix this.
 
 
 

 

 
 
 
 
 
Screenshot 2020-11-20 160713.png

 

1 REPLY 1
soccer_dan
Level 8
Level 8
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Message 2 of 2
Flag Post

‎11-20-2020 12:59 PM

HP Recommended

I would make sure you have the latest BIOS update installed... There is a setting in the BIOS (Battery Health Manager) that if set to Maximize My Battery Helath, will stop charging at 80% to help limit the exposure to battery failures due to constant, excessive charging, something that seems to be common these days

 

also, if you use the HP Support Assistant, it has a Battery Check tool that can tell you the status of the battery... The tool obtains information directly from the battery that Windows can't do

I work for HP. However, all opinions and comments are my own.
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