bcmwl63a.sys Blue Screen HP 255 G4 N0Z75EA#ABU

[Nowva]

We have multiple HP 255 G4 ( 40 in total ) and all are behaving exactly the same way. they give random blue screens.

MEMORY_MANAGEMENT 0X000001a CAUSED BY DRIVER bcmwl63a.sys

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0X1000007e CAUSED BY DRIVER bcmwl63a.sys

The bluescreen can occour randomly but usually happens when using the internet ( but can happen on startup in the event viewer some times it happends just after DHCP ) but particulary if watching youtube videos in 1080.

We have updated the BIOS to the latest version from the HP Website ( F.22 Rev.A 9.7 MB Aug 19, 2016 )

We have the latest WIFI Driver from the HP Website ( 7.35.344.0 Rev.A 45.3 MB Mar 16, 2016 ) also have tried the driver windows installs, and previos drivers from the HP website.

We have clean installed all of the 40  laptops with windows 10 and only installed the drivers from the HP website. ( clean installed from windows 10 installation files not a recovery media or accronis style image )

We have tried clean install of windows 10 versions before the creator update.

but still the problem exisits. 

any help with this would be very much appreciated.

if anyone else has this problem please comment so we can see the size of the issue

[Paul_Tikkanen · Accepted solution]

Hi:

There is a newer BCM driver that that one...

This package provides the Broadcom Wireless LAN drivers for supported notebook models running a supported operating system. Broadcom Wireless LAN drivers are required to enable the integrated Broadcom Wireless LAN adapter. 

VERSION: 7.35.351.0 REV: A PASS: 1    EFFECTIVE DATE: October 25, 2016

FIXES:
- Fixes an issue which causes a blue screen event to occur when the system is connected to a certain wireless access point.

ftp://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

[Nowva]

Thanks for this, i have installed the drivers and so far so good. it would be usefull if HP could update the driver download setction for that laptop to include this updated driver. Thanks again

[Paul_Tikkanen]

You're very welcome.

You may want to contact HP at the link below and ask for that to happen.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html