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07-28-2026 01:12 PM
Hi @ximenes,
Welcome to the HP Support Community! We're thrilled to have you on board!
To help us get started on resolving your issue, could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
Meanwhile, you can refer to the following link to resolve the issue:
https://support.hp.com/us-en/document/ish_3913422-3266884-16
We're all ears!
Kuroi_Kenshi
Best regards,
I'm an HP Employee.
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