code excecution HP Elite x2 G4

[laptopisnoteell]

a pop up that does turn off.When i turn the laptop (Hp Elite x2 G4)on it doesn’t allow me to put the code in just shows a blank photo of the wallpaper and when i reset i manage to sometimes quickly type in the code before the pop up saying “the code execution cannot proceed because C:\Users………EpiSoftware\Aplication\Chrome_elf.dll was not found. Reinstalling the program may fix this problem” the issue is that i have no idea what the program is or what could be causing this pop seeing as it pops up as soon as i try turning the laptop on up which wont let me “x” it off the screen as if it’s permanently there . This issue might also be causing the keyboard to fully not work it says it is on as it lights up but not a single key works.

[IT_WinSec]

Hello,

Looks like a software problem, not related to HP.

Do you have a program called Epic Games Launcher installed ? You may uninstall it.

https://forums.unrealengine.com/t/solved-how-do-you-fix-the-epic-games-launcher-chrome-elf-dll-error...

If the issue continues, let me see what starts-up with your PC.

Download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

Create new paste and give me the URL to see the log file.

Looking forward to your reply.

[laptopisnoteell]

Hello thank you so much for the help I didn't have an epic game launcher downloaded but  I did have an app called epistart which I uninstalled but it still seems to be there I followed the steps you gave me hope the link works ! I couldn't get an url for some reason but this should work https://pastebin.com/a549CR0e  https://pastebin.com/a549CR0e

[IT_WinSec]

Hi again,

Apologies for the delay in response.

EpiBrowser seems a potentially unwanted program (PuP).

Potential solution:

Please, start Autoruns again as Administrator.

Carefully locate these entries and disable or delete them

[HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

+ "EpiBrowserStartup" "EpiBrowser" "(Verified) Byte Media Sdn. Bhd." "C:\Users\vanes\AppData\Local\EPISoftware\EpiBrowser\Application\epibrowser.exe" "Tue Oct 1 05:44:47 2024" "
+ "EpiBrowserUpdate" "EpiBrowser" "(Verified) Byte Media Sdn. Bhd." "C:\Users\vanes\AppData\Local\EPISoftware\EpiBrowser\Application\epibrowser.exe" "Tue Oct 1 05:44:47 2024" "
+ "PCAppStore" "PC App Store Runtime" "(Verified) FAST CORPORATION LTD" "C:\Users\vanes\PCAppStore\PCAppStore.exe" "Tue Sep 17 13:06:00 2024" "
+ "PcAppStoreUpdater" "PC App Store Updater" "(Verified) FAST CORPORATION LTD" "C:\Users\vanes\PCAppStore\AutoUpdater.exe" "Tue Sep 17 13:06:00 2024" "
+ "Watchdog" "Watchdog of PC App Store" "(Verified) FAST CORPORATION LTD" "C:\Users\vanes\PCAppStore\Watchdog.exe" "Tue Sep 17 13:06:00 2024" "

[Task Scheduler]
+ "\EpiBrowserStartup-S-1-5-21-1239952299-4041484599-3983037618-1001" "EpiBrowser Startup" "(Verified) Microsoft Windows" "C:\WINDOWS\system32\cmd.exe" "Wed May 14 04:53:06 2025" "

One ready, close Autoruns and download/run Malwarebytes Anti-Malware (free version, do not activate premium)

Perform Quick Scan only

>> https://www.malwarebytes.com/solutions/virus-scanner

Let Malwarebytes complete its scan and follow the on-screen instructions to remove the PuPs or malware discovered.

Eventually you might uninstall Malwarebytes.

[IT_WinSec]

Consider better / extra protection for your computer/tablet device:

1. Download Autorun Eater to protect against malware transmitted via USB pendrives >> https://www.softpedia.com/get/Security/Secure-cleaning/Autorun-Eater.shtml

2. Add add-ons / extensions for your browsers such as these to protection against malware and to block unwanted ads, pop-ups and shady/suspicious content online :
UBlock origin for Mozilla Firefox >> https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

UBlock origin Lite for Google Chrome >> https://chromewebstore.google.com/detail/ublock-origin-lite/ddkjiahejlhfcafbddmgiahcphecmpfh

UBlock origin Lite for MS Edge >> https://microsoftedge.microsoft.com/addons/detail/ublock-origin-lite/cimighlppcgcoapaliogpjjdehbnofh...

3. Consider using the free version or purchasing subscription for apps like Hitman Pro from SOPHOS

>> https://www.hitmanpro.com/en-us/hmp

4. Consider using the free version of AdwCleaner from Malwarebytes to scan for PuPs from time to time >> https://www.malwarebytes.com/adwcleaner

5. Keep your Windows Defender and Windows OS up-to-date >> https://support.microsoft.com/en-us/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c...

6. Enable the detection of PuPs from Windows Defender.

Click on Start, search for and open PowerShell

Type there this command >>

Set-MpPreference -PUAProtection Enabled

and hit [ENTER]

>> https://learn.microsoft.com/en-us/defender-endpoint/detect-block-potentially-unwanted-apps-microsoft...