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‎04-08-2020 08:22 AM

HP Recommended

you have replied but I am unable to apply the results as I am not qualified....What now?

 

1 REPLY 1

‎04-13-2020 06:47 AM

HP Recommended

Hi @YunCo

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Cannot connect to network" issue. 

 

Could you provide the product number and a serial number of your printer?

Are you trying to connect your printer to your home network, public network or without a router?
What is the status of the wireless light on the printer, steady or blinking?

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

 

Meanwhile, refer to the document- No Connection after Router or Wi-Fi Settings Change

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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