disable and remove Hp password manager

[gavin3g]

I do not need or want the HP Password Manager, yet every time I open a site with FireFox a popout window says I have to get the FireFox password addon in order to use the HP Password Manager. I don't want either one. How to I turn the stupid thing off?

I checked this as a question and the solution- uninstall hp client security does not work, the unistall wizard crashes every time.

HP need to sort out supplying bloatware with their pcs

Gavin

[A4Apollo]

Hi! @gavin3g, Thanks for stopping by the HP Support Forums!

I understand that you would like to disable HP password manager on your PC.

HP password manager is a part of client security manager.

You can try few steps recommended below.

Go to C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin

and rename DPAgent to DPAgent.old

Then, kill Processes DpAgent.exe and DPAgent.exe *32.

If the above steps do not work please uninstall all the components of HP client security manager. From the steps mentioned below.

Program Files (C:\Program Files and C:\Program Files (x86))
-Program Data (C:\ProgramData)
-AppData (C:\Users\user_name\AppData\Local or LocalLow or Roaming. AppData is hidden, so enable 'Show hidden folders' option to find it)
-Delete all files related to HP Client Security from these locations.

Then go to control panel programs and feature and uninstall HP client security manager.

Please let me know the outcome!

Have a great day! 🙂

[gavin3g]

Hi Chetan,

well, I changed teh file name you suggested.

in task manager there was aDPagent (32) whcih I ended. - actially it had a much longer name but I assume it was what you meant by DP

your instructiosn for uninstalling teh componets of HP security manager are too cryptic for me. you do not state teh fiel or folder names to delete.

I cannot find any files called hp client security in teh locations yoyu suggest.

While we are on HP support:

1) I have a bluetooth mouse, whcih worked for 3 weeks but since I updated teh bioas adn otehr HP updates from HP update manager teh mouse is found by bluetooth but not recognsied by teh alps driver adn hence no longer works.

also right now teh touch pad has no effect so I am having to rely on teh pen.

machine is an Elite X2 1012  and I am increasingly fed up with it . teh constant updating and consequent slowdown of its operation and gradually ancilliaries failing is not good PR for HP.

I trust you have teh expertise adn contacts to resolve these issues .

kind reagerds

gavin

[A4Apollo]

Hi! @gavin3g, thanks for the reply.

Please try few steps mentioned below.

open Firefox addons section [about:addons] -> Extensions and see if you can disable it from there.

Go to Control Panel > Programs select Programs and Features, then choose Uninstall a program.
Select HP ProtectTools Security Manager from the list of programs.
Click "Uninstall" and follow all onscreen instructions to remove the program from your computer.

You can refer video from ITGuides this tell you how to uninstall client security manager from your computer: http://hp.care/2feZxb4

If you still have issues I would suggest you contact HP support and get assistance.

Link to contact HP: http://hp.care/2bkTGBQ

Let me know if this works!

Have a great day! 🙂

[gavin3g]

Hi Chetan,

I am not having a great day.

I use Chrome

teh chrime extension doesnt work

I cannot uninstall teh cleint security THAT IS WHY i have psoted this question.

Please tell me how to remove te program or ask someone who works with you and knows how to do it.

also please explain why teh sd card reader does not work - and never has

also please explan why the front camera does not work

 and why I keep getting memory full messages when there is 70^ memory use on task manager and I have set virtual memory to 8GB

as asked before my bluetooth mouse is no longer recognised either.

the only thing worse than no tech support is tech support that doesnt awnser the question

thanks

I hope your day is better than mine

[A4Apollo]

Hi! @gavin3g, thanks for the reply.

As you mentioned the steps I provided did not work.

Please provide the product number and operating system of your PC.

Hope to hear from you soon!

[gavin3g]

Hi Chelan

HP Elite x2 1012 G1

product no. L5H17ET#ABU 

serial no. 5CG6022JHH

windows 10 pro 64 bit

all hp and windows updates installed

office 7  word, excel, outlook, in use

chrome and IE11

Draft sight CAD - not used

List of hardware issues:

Sd card reader does not work - i thought it was a dud card and bouthg another but this was not recognised at all.

front camera does not work with facebook messenger. does work with camera app.

Bluetooth mouse recognised , paired but does not work with driver.

touchpad currently not working

keeps coming up with insuffient memory - blaming chrome.

I usually browse facebook and have 4 or 4 tabs open - gmail, youtube and maybe another page. often but not alwyas run excel for banking or word

I have manually set virtual memory to 4gb on c:\ HDD and on HP D:\ but no help.

I ahve a 128gB usb memory to keep main SSD clear but woudlprefer to sue 64gb sd card leaving usb free for mounse- hence bluetooth mouse purchase.

now have kiwibird dock with HDMI, 2 x USB and large SD in order to run USB mouse whcih is not ideal.

Looking through this discussion teh Elite X2 suffers from SD card reader issues among others.

Previous Win 8 pavillion X2 was much more stable  until I dropped it. (didnt work on win 8.1 tho)

previous TC1100  still works except for keyboard issues and is actually faster and more stable but yo ucant type on it!!!

I would appreciate suggestions. PC  bought 1 August so just 3 months old. all these issues pretty much from the beginning. but exacerbated by endless upgrades.

oh yes Mcafee antivirus and Trusteer endpoint from my Bank.

thanks for your help

Gavin

[A4Apollo]

Hi! @gavin3g, thanks for the reply.

Thank you for posting on HP Forums, your issue with the (HP Elite x2 1012 G1) is classified as a commercial product.

Our Commercial Support Team does not provide assistance via this platform.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click here for details.
Let me know if you require further information and/or assistance.

[gavin3g]

hi CHelan, 

I followed your link,

it got me to this page

https://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/aae/view/?spf_p.tpst=aaeManageObligations&...

it says I ahve no warranty

but my warranty status is 2 years and 8 months accoring to HP support assistant

I think that the service adn prodcut from HP is pretty poor

I am seriously thinking about returning this adn asking for a full refund.

perhaps yiou can persusade me otehr sie

by providing an accurate and correct link to where I can get support to fix this machine so it works properly?

thaks

now angry

Gavin

[gavin3g]

hi CHelan, 

I followed your link,

it got me to this page

https://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/aae/view/?spf_p.tpst=aaeManageObligations&...

it says I have no warranty

but my warranty status is 2 years and 8 months accoring to HP support assistant

I think that the service and product from HP is pretty poor

I am seriously thinking about returning this and asking for a full refund.

perhaps you can persuade me otherwise?

by providing an accurate and correct link to where I can get support to fix this machine so it works properly?

thanks

now angry

Gavin