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- dragonfly g3 suddenly extremely slow after 2 weeks...

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01-20-2023 04:36 PM
Hi, everyone
since my elitebook 840 g6 (i5-8th gen, 16gb ram) is getting on in years and i noticed more and more slight delays in the operation, i got the elite dragonfly g3 with i7-1255u, 32gb ram adn 1tb ssd on january 3rd. at the beginning i was absolutely enthusiastic about the device. it is extremely light and small. the monitor is great and it is the perfect work tool for me. I have to say that I am a computer scientist and that the device runs on a thunderbolt docking station on a 49-inch monitor for about 60-70% of my working hours and is used on the go for the rest of the time. i need quite a lot of power, because i always have a lot of firefox tabs, outlook, bria and from time to time vmware player open. but with the elitebook with i5 it was just enough so far, and for the dragonfly it wasn't a problem at all at first. This morning I was at a customer's and while I was checking a printer for him via the web interface, the dragonfly became very slow out of nowhere. I thought at first it was the network and didn't think anything further. I then wrote the protocol (on freshdesk) and went to the next customer. I just closed the notebook, like I always do. at the next customer i opened the monitor and it didn't come out of standby anymore. the power button and the camera off button lit up, but i could no longer start the notebook from standby. I left it for about 10 minutes and when I came back everything was still the same. so i pressed the power button for several seconds until the notebook was off and then i started it again. since then the notebook has been running as if i had an i3 and a hdd... it boots extremely slowly. when i login it takes several seconds for apps to open and when i open the browser (firefox) i have to wait 2-3 minutes before i can enter a url. and after I pressed enter, firefox stays black and the website takes another 5-10 minutes to load. I've restarted several times and tested on two different networks and via the hotspot. it's the same everywhere. I also closed all apps running in the background (onedrive personal, onedrive business, acronis cyber protect, displayfusion) but that made no difference. I saw that no windows or driver updates were installed today (but everything is up to date). only firefox, edge and acronis cyber protect have been updated, but they don't run in the background. The task manager shows a cpu utilization of 10-20%. which is very high for the idle, but I still don't find any abnormalities. tonight i can't even start the device because the battery is empty and the device is no longer being charged via the docking station (hp thunderbolt dock g4, has worked perfectly until today). I have no more ideas what else to test and am now working again with my elitebook g6... does anyone have any tips?