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‎08-28-2019 01:09 PM

HP Recommended
Product: elitebook x360 g3 43x96ut#aba
Operating System: Microsoft Windows 10 (64-bit)

I have been using an 43x96ut#aba Eltebook x360 g3 with a G2 thunderbolt dock 2uk37aa#aba.  Until recently the user could charge the unit and use the dock at the same time.  Starting Wednesday of last week, when he connected his laptop, it would tell him that the dock is not an original HP and does not have sufficient power to charge and run the computer at the same time.  Another dock came up with same result.  Of course it is an original HP dock and it's a huge charger with 3x the capacity of the original.  Multiple docks provided same result.  have rebooted.  Have applied latest windows updates.  Any thoughts?

3 REPLIES 3

‎08-30-2019 12:27 PM

HP Recommended

Before you go any further, update the laptop... Use HP Image Assistant to update the BIOS and drivers, as well as (perhaps) dock firmware

I work for HP. However, all opinions and comments are my own.
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‎09-05-2019 02:53 PM

HP Recommended

This was done after the message first started.  All BIOS and software and windows updates have already been applied.  

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‎09-05-2019 02:54 PM

HP Recommended

dock firmware as well.  Additionally, another updated dock was attached and the PC threw the same message.

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