cancel
Showing results for 
Search instead for 
Did you mean: 
Gideon-IT
New member
2 1 0 0
Message 1 of 1
123
Flag Post

fingerprint component of HP Client Security always says "The credential is not enrolled"!

HP Recommended
ProBook 470 G4
Microsoft Windows 10 (64-bit)

The fingerprint reader has recently stopped working other than at power on.  If you lock WIndows then you cannot unlock it with a fingerprint, it's not even an available option.  The HP Client Security always says "The credential is not enrolled" on the fingerprint component.  I've uninstalled HP Client Security, the Fingerprint reader software & drivers and cleared all the fingerprint data using the BIOS setup.  Reinstalled everything and reconfigured it but the same problem.  I don't think it happened when I upgraded from Windows 10 v1803 to v1809 but I guess it's possible.  I cannot now go back without re-installing Windows.  Anyone else seen this problem or got any suggestions?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation